Lactose Intolerant Forever, Ice Cream Scooper for the Summer

About 75% of the human population is lactose intolerance. Whether or not they chose to accept it or not is their own business.

 

As a part of the 75%, I usually cringe at the sight of people eating straight pieces of cheese. There are other times I try to forget that I’m lactose intolerant so that I can enjoy a slice of pizza after a late night out like a normal college student. I’ve grown up reminding my dad daily that I am still unable to eat cheese but appreciate the thought of him making lasagna for dinner. Unfortunately for me, awkward first dates always seem to end up being made even more awkward when I’m taken to the guy’s favorite pizza joint or out for ice cream. Pizza parties and ice cream parties in middle school were misery. I’ve poisoned myself by forgetting to ask for a milk alternative in my latte or no cheese on my hamburger because the waiter was hot. And let me tell you Oreo’s dipped in soy milk is not the same.

So you’d think that knowing that I am lactose intolerant that I wouldn’t dare succumb myself to the torture of being surrounded by ice cream during the most popular time of year. However, needing cash and a summer time job, I decided to be an idiot and surround myself with the poison that is for me ice cream.

So behold, Scoop Handmade Ice cream; delicious, unique, local and a lactose intolerant’s living hell. Six out of the seven days of the week you could find me hanging out the window of a small little red food cart passing out ice cream cones in downtown Portland, Oregon or driving the ice cream truck from various events in the city.

When I first started working I never let on that I was lactose intolerant. Instead I became very skilled at explaining a flavor of ice cream I had never tried. I shocked people when they asked how I stayed so thin working around ice cream every day and answered with “by eating it for lunch” or that “the gas gage on my ice cream truck is broken so I sometimes have to push it home”. However, on the rare occasion that I let it slip, most of my customers found it very amusing that I was the lactose intolerant ice cream girl. In fact, sometimes having that tid-bit of knowledge slip, made a customer buy more ice cream to eat in my honor or an extra buck was added to my tip jar out of pity.

Although I could never indulge in the delicious handmade ice cream I surrounded myself with all summer long, I still enjoyed my job very much. I was able to meet tons of unique people, and make a lot of people happy with a sweet scoop of ice cream on a freshly handmade waffle cone. The other great thing about working in an ice cream truck is the fact that it attracts dogs and babies, two incredibly cute things. From working that job I learned to parallel park an ice cream truck on the busy streets of the city. I also never went home after a shift smelling like anything but vanilla and waffle cones. I developed one very toned right forearm and I made way better tips than I ever did being a barista. Overall, the good of the job outweighed the torture of being surrounded by ice cream almost every day. I also believe being able to parallel park an ice cream truck is a valuable skill that everyone should have in their back pocket and I would have never learned that working at a pizza joint.

 

12 Things To Stop Saying To Retail Workers (Seriously)

 

All retail sales associates understand what it is like dealing with a variety of customers.  Some customers are nice and appreciative and you sincerely enjoy helping them.  Some customers are nice enough and they don’t particularly stand out in your mind – you don’t love them and you don’t hate them.  Then, there are those other customers – the people that make you wonder why you continue to show up each day.  These customers are the reason most sales associates speak fluent sarcasm and are at risk of their eyes getting stuck in the back of their head from rolling them so much.  People who say the following 12 statements fall into this customer category.

 “The customer is always right.”

confused 1

I promise you, you are not and this cliche makes us instantly hate you.

 “It’s not scanning, it must be free!”

um no

Do you think you are the first person to use this line? Do you think it has ever worked?

“Can you check in the backroom?”

eye roll

We are all very familiar with what is in the back so if we think what you are looking for is back there we will offer to check.

Bonus follow up question: “Can you double check anyway?”

Fine.  I will double check but just so you know I am going to take that time to eat a snack, talk about you with other associates, and cry a little.

“Wow, it’s really busy in here.”

duh

We hate you for making this observation.  We know it is busy.  We are already counting down the hours until we can leave.

“I need to return this.  I took the tag off and I don’t have the receipt.”

wwhet

We understand that stuff happens and most of the time it can be worked out.  But don’t start yelling when I have to put a discounted amount on a merchandise card.

“I spend a lot of money here.”

good for you

If you feel the need to tell a sales associate this you are probably an asshole.  And after saying this, you will probably not get your way.

Comes in 5 minutes before close. “I know you close soon.  I just need to grab some things.”

we hate you

I am sure you just need to grab some things and you aren’t about to leave 20 items in the fitting room and every table a mess.

“Wow, it must take forever to straighten all of this.” Proceeds to mess up the pile.

welp

As a matter of a fact it does – thank you for reminding me.  Also, acknowledging the fact that it takes forever does not give you a free pass to mess it up.

“This is cheaper at ______”

i really don't care

You can shop there then if you would like.

“I am never shopping here again.”

nobody cares

Your absence will brighten the store.

“Can I speak with your manager?”

excuse me

You aren’t scaring a sales associate when you say this.  Chances are the manager will agree with them and tell you the exact same thing.

“Well it was on the sale rack so I should get it on sale.”

are you serious

It doesn’t have a marked down price on it but you think you should get it on sale because you told us it was on the sale rack? Does this really make sense to customers?

 

 

5 types of customers bartenders/servers love! BE THESE PEOPLE.

Every blog post, article etc. I see written about the food/drink industry is negative. How many lists have you stumbled across titled 12 things you do that piss off your waitress, 8 orders that drive your bartender nuts? Having been a waitress for the past nine years I assure you I could write a scathing list of twenty things customers do that enrage me. Instead I have compiled this lovely list of my five favorite types of customers.
1. The customer that actually asks me how I am doing after I ask them and they actually mean it. This is my typical exchange “Hi, how are you today?” Good can I get a Pepsi?” Which is fine, so common it doesn’t bother me anymore. So common in fact that when a customer does ask me how I am doing I always thank them for asking. Remember the person serving you actually has a life going on beyond their work.
2. The customer that orders efficiently. You know what you want, you even know what side you want! You tell me anything extra you need right up front to save me a trip. These people are the best. I love them.
3. The customer who recognizes that we are busy. Very, very busy. Anything they ask for they add with a “when you have time.” Sometimes I truly do have to take that little extra time to get back to them. And yes, when I get a little downtime they are the first table I make sure to check on, run their bill or grab dessert.
4. The customer that comes bearing gifts and/or compliments. Honestly receiving a nice compliment from a customer really helps when I am having an incredibly busy day. My personal favorite is “wow you are very efficient.” I try hard every day to be able to wait on as many customers as I can as fast as I can while still providing good customer service. There are also customers who come bearing gifts, I have received numerous items including a bottle of gin for my birthday.(Score!)
5. The customer who says thank you. It is really that simple. Always remember to say your please and thank yous they really do make a difference.

6 Annoying Customers. Which one are you?

Have you ever worked in retail? Have you ever had to wait on someone who doesn’t appreciate that you are trying to work? Most of us have, but for the privileged  few who don’t know any better, here is a quiz to help you figure out what not to do to get better service!