12 Things To Stop Saying To Retail Workers (Seriously)

 

All retail sales associates understand what it is like dealing with a variety of customers.  Some customers are nice and appreciative and you sincerely enjoy helping them.  Some customers are nice enough and they don’t particularly stand out in your mind – you don’t love them and you don’t hate them.  Then, there are those other customers – the people that make you wonder why you continue to show up each day.  These customers are the reason most sales associates speak fluent sarcasm and are at risk of their eyes getting stuck in the back of their head from rolling them so much.  People who say the following 12 statements fall into this customer category.

 “The customer is always right.”

confused 1

I promise you, you are not and this cliche makes us instantly hate you.

 “It’s not scanning, it must be free!”

um no

Do you think you are the first person to use this line? Do you think it has ever worked?

“Can you check in the backroom?”

eye roll

We are all very familiar with what is in the back so if we think what you are looking for is back there we will offer to check.

Bonus follow up question: “Can you double check anyway?”

Fine.  I will double check but just so you know I am going to take that time to eat a snack, talk about you with other associates, and cry a little.

“Wow, it’s really busy in here.”

duh

We hate you for making this observation.  We know it is busy.  We are already counting down the hours until we can leave.

“I need to return this.  I took the tag off and I don’t have the receipt.”

wwhet

We understand that stuff happens and most of the time it can be worked out.  But don’t start yelling when I have to put a discounted amount on a merchandise card.

“I spend a lot of money here.”

good for you

If you feel the need to tell a sales associate this you are probably an asshole.  And after saying this, you will probably not get your way.

Comes in 5 minutes before close. “I know you close soon.  I just need to grab some things.”

we hate you

I am sure you just need to grab some things and you aren’t about to leave 20 items in the fitting room and every table a mess.

“Wow, it must take forever to straighten all of this.” Proceeds to mess up the pile.

welp

As a matter of a fact it does – thank you for reminding me.  Also, acknowledging the fact that it takes forever does not give you a free pass to mess it up.

“This is cheaper at ______”

i really don't care

You can shop there then if you would like.

“I am never shopping here again.”

nobody cares

Your absence will brighten the store.

“Can I speak with your manager?”

excuse me

You aren’t scaring a sales associate when you say this.  Chances are the manager will agree with them and tell you the exact same thing.

“Well it was on the sale rack so I should get it on sale.”

are you serious

It doesn’t have a marked down price on it but you think you should get it on sale because you told us it was on the sale rack? Does this really make sense to customers?

 

 

18 Confessions of Customer Service Reps

18 Confessions of Customer Service Reps
By Christy Gliko

Working in customer service can really test your tolerance for patience.  The struggle is REAL when dealing with other people.  I’ve asked for anonymous stories and struggles about working in customer service.  If you’ve ever worked in customer service, chances are you’ll relate to these fellow customer service workers:

  1. “I had a customer try to pick up an online order for her mom. She didn’t know the order number, the phone number it was ordered under (which is the only way to look it up), or have her ID on her. Her mom came in a couple minutes later. She was yelling and cursing at me the whole time, stabbed the signature capture pad with the pen, and then threw it at me.”

Mug toss

2.  “We have chicken or beef teriyaki”
Customer: “Whats the difference?”

Oh My God

3. Me (as a server): soup or salad? Customer: super salad? What’s in it?

Baseball reaction

4. My Aunt worked in St. Mary’s, outside of Glacier National Park. She was asked how many trees were in the Park! Also, when the next glacier would be coming by.

Science
5. Lol when I ask “do you want soup, salad, or fries with that?” And a lot of times I get “sure” …. Which one!!!!

Frustration

6. “What’s a grilled cheese sandwich?”

Idiot sandwich

Continue reading “18 Confessions of Customer Service Reps”

People Who Shouldn’t Buy the Apple Watch

One of the tech and fashion world’s hottest topics right now is the Apple Watch. April 24th will bring back a style that has been forgotten with the use of clocks on all of our technology. The Apple Watch, due to its price and the appeal of the company, should appeal to a lot of early adopters and innovators, generally the people that Apple targets.

But there are people that should never, ever, own one. I’ve compiled a list of those people:

People Who Religiously Break Their Phones

Broken Apple iPhoneI’ll bet several friends in your network religiously break their phones. You probably wonder how they manage to do so, or more likely, how they can afford to get the iPhone 6 a hundred times. Or it gets lost, stolen, dropped into the toilet, run over, hacked, cracked, chipped, or thrown. This all happens with a device that can be stored in the pocket. And now they want to put a device that’s out in the open? These people should be given a line they can’t cross at the store. They couldn’t touch the display case without cracking it.

Helpful broken phone tips can be found here.

65+

Shouldn't Own Apple WatchIn total, I have personally spent days of my life explaining to an older generation how to click on folders, what a virus is, or the reason behind constantly renaming folders is a 30-second double-click rate. Sound familiar? I hate to pick on your favorite people. Let’s face it, grandparents are the coolest people in the family. They gave you candy when parents wouldn’t, helped you realize the way things really are, and tell the longest stories ever. However, you will be approaching 65 years old after you’ve given the last piece of advice on the Apple Watch to granny. Besides, the last thing they should be doing is reminding themselves of how quickly time is going by. They should be saving their money: you’re their favorite grandchild, right?

For info you’ll need to train your grandparents, click here.

Anyone Younger than 18

young girlThere are parents that are thinking about whether their child would want an Apple Watch for Christmas this year. All of those children would probably love to take it to show and tell. Those parents should be asking if they’re ready for their child to be grounded all next year due to slipping grades. The Apple Watch is meant to give notification of upcoming meetings, incoming text messages, etc. In other words, rather than paying attention in school, they’re going to be checking Facebook updates. And I’m sure eventually there will be games. Parents: give your kid a chance.

If you can’t resist your kid just losing their minds on Christmas, buy the Apple Watch.

Phony Techies

Phonie TechieThere are people who have no clue what they’re talking about, but they’ll purchase all the new gear and tell everyone about its features and how cool it is. What they won’t tell you is how they know so much about the product they bought or where their information came from. The information probably doesn’t exist.

I didn’t provide a link for Phony Techies. The Apple Watch will scratch when their arm comes down on their cellphone belts.

 

Written By: Austin Walker